First of all I will say that the term “it’s in the contract” has never even come up. Every time I have called I talk to a real person… THE SAME ONE EVERY TIME ACTUALLY….I know completely unheard of. Not only do I talk to the same person every time but I have never been on hold for over 30 seconds. If my guy “Bob” can’t handle my question he does not transfer me but conference calls with someone who can; allowing me to hear everything that is being said. Everything that was promised to me upon signing up has happened and with very little effort on my par,t I might add. When talking with the sales rep I was not pushed into anything. I was allowed to ask numerous questions and always got an informative response. This is my second merchant service processing company and if this caliber of service continues it will be my last 🙂 I am extremely happy with AppStar as a company and the people I have talked to (my sales rep and my guy “Bob”) as individuals. They made me feel as if I were a valued clients and not just one number among thousands. In addition to their wonderful customer care and support, AppStar has saved me a significant amount of money in processing fees. I would recommend this company to anyone searching for a merchant processing company!!!